Use this process to find a customer record and review their associated Direct Debit contract information in Access PaySuite. You can also use these steps to locate archived customer records and view related payment information.
Click the Direct Debits tab on the left hand side.
Under the Customers/Contracts panel, click on Search customers on the right.
Enter the customer’s name, bank reference or any other identifying details.
Use the Filter icon to refine the search and apply any relevant filters.
Select Include archived customers to display archived records.
Click the correct customer record to view their details and payment information.