These occur when a system or backend processing issue prevents a file from being submitted successfully, even though the uploaded data is valid.
File upload fix: Submit files
Error message - Error in running Scalar SQL Command.
If you've encountered this error on any rows whilst submitting a file in File Upload, please re-upload the failed rows and continue through the Validation and Submission process again.
If this error persists upon re-upload or you have multiple pages of failed rows, please reach out to our support team and request to speak to an agent for assistance with your upload.
Ensure to confirm the time of the error, the exact steps you were taking and the area within Access PaySuite you were when the error occurred, including the URL and screenshots where appropriate.