The information such as First Name, Surname, Company Name etc in Access PaySuite will depend on what was input by your payer on the Direct Debit registration page they completed via the Middleware. It may be that the details in Access PaySuite doesn't exactly match what is held in Xero.
To check that they've successfully set up the Direct Debit and what the Company and Customer name are in Access PaySuite, follow the steps below:
Navigate to Manage Contacts.
Import in the Middleware.
Locate your Xero contact - you can use the search field in the top right and filter by Company or Customer Name if required.
If they're linked to a Direct Debit in Access PaySuite, it will say Contract Exists against them.
Click View / Unlink in the View / Unlink column.
The fields Eazy Collect Customer Name and Eazy Collect Email correspond with the first name, surname and email held in Access PaySuite. You can then search by Surname in the Customers/Contracts panel.
If your payer has clicked the Pay by DD link in their invoice and filled in their details in the Contract tab, a Middleware login will have been created for them, but the Direct Debit itself will not have been set up in Access PaySuite.
In this situation, we will need to remove them from the Middleware so they can complete the process again. If you suspect this has occurred, please reach out to our support team and request to speak to an agent.