Indemnity & compliance
Handle indemnity claims, data requests and contract rules.
By Jasmine and 3 others4 authors5 articles
- Indemnity Claims OverviewLearn about the indemnity claim process, reason codes, and how they affect customer status.
- Challenge an indemnity claimChallenge a DDICA indemnity claim raised against your account, including what to attach and the 9 working day deadline.
- Continue a joint contract after a spouse's deathIf a joint contract can continue after a spouse's death.
- Erase customer dataReasons why customer data can't be deleted.
- Update Gift Aid StatusView and update a Direct Debit contract to check for Gift Aid selection.