Reconciliation Days
The Reconciliation Days field within the Middleware, located under the Configure Xero tab, plays a key role in determining when payments begin the reconciliation process in the clearing account.
This setting defines the number of working days after a Direct Debit collection that the payment remain in your clearing account before reconciliation begins.
Why it matters
Ensures payments are held for the correct duration before being matched to invoices.
Helps align reconciliation timing with your organisation's lead times and payment processing schedules.
Prevents premature or delayed reconciliation that could lead to mismatches or reporting issues.
Reconciliation Issues
If you're experiencing issues reconciling payments between Access PaySuite and Xero, there are several common areas to check.
This guide outlines key troubleshooting steps and what to do if inconsistencies persist.
Area to check | What to review | Why it matters |
Amendments made in Access PaySuite | Have you updated the payment directly in Access PaySuite instead of adjusting the invoice in Xero? | All changes must be made on the Xero invoice. Access PaySuite automatically updates the payment when the invoice is amended - as long as it's done before lead times. |
Payment collection timing | When was the payment collected? | Ensure you've allowed enough working delay days between Direct Debit collection and transfer to your clearing account, based on your configured lead times. |
Manual reconciliation | Did you manually reconcile the payment in Xero? | If Access PaySuite disbursed the funds, reconciliation should occur automatically. Manual reconciliation can create discrepancies. |
📌Note: If you believe there is an error, please reach out to our support team and request to speak to an agent.