Payments for new invoices created in Access PaySuite
New invoices are picked up in a batch by the Middleware at 4pm. Once the invoice has been read into the system it shows in your pending payments in the Middleware and as a pending payment in the Payments tab within the customer record in Access PaySuite.
The collection date of the scheduled payments is defined by the due date on the invoice. Unless the due date is a non-working day, in which case it will be the next working day. You need to ensure the invoice is approved in time, in line with your account notice periods - If you’d like to calculate working days notice periods, visit our date calculator.
Invoices scheduled for collection on the incorrect date
Invoices should be scheduled for collection on the due date set in Xero.
If the due date falls within the relevant 10 working day New Direct Debit or 5 working day Payment notice periods, the payment will be scheduled for the first available collection date.
If you think an invoice has been scheduled incorrectly, it may be possible to amend the date directly in Access PaySuite. If you have further questions, please reach out to our support team and request to speak to an agent.
Invoice payment in Xero recollection or resubmission not possible after success or failure
In Xero, once an invoice payment has either succeeded or failed, it can't be recollected or resubmitted.
Once an invoice payment has either succeeded or failed in Access PaySuite, it can't be recollected or resubmitted. The system doesn't allow reprocessing of the same invoice.
Successful payments are final and can't be repeated.
Failed payments are also locked from further action within the same invoice.
Attempting to recollect or resubmit the original invoice won't be possible.
If a payment needs to be attempted again, regardless of the original outcome you must:
Raise a new invoice with the correct details.
Ensure the new invoice is submitted through the standard process for collection.