The refund button will only be available if the the payment has been successful.
đ Note: If the transactions has been processed successfully, yet is reported as failed in Access PaySuite due to a processing blip, refunds will need to be processed via a different vendor such as bank transfers or cheque.
To process a refund:
Click on Cards & Wallets.
Scroll to the All Transactions table.
Select the Transaction ID reference to open up the details page.
Click on the Refund button.