This release brings more control over failed Direct Debit payments directly into Access PaySuite. You can now manually re-present a failed payment, see its full retry history, and configure automatic retry behaviour for your organisation. Alongside this, the BACS Action Log now links straight through to the relevant contract, and the Future Payments Due Summary report generates in the background. This release also includes a number of smaller fixes across reports, customer screens, and the dashboard.

You can now manage failed Direct Debit payments directly from Access PaySuite.

If a Direct Debit collection fails, you can now manually re-present it by choosing a new collection date, from the Payments tab. The available date range is calculated automatically from your payment schedule and the payment's original due date, so you can't select a date outside the allowed window. This is available to Client Admin users.

Where a payment has been retried - automatically or manually - you can now view its full retry history in one place, including how many retries have been used and how many remain.

Client Admin users can now turn automatic retries for failed payments on or off, and control how many retries are attempted and how many days apart, directly from the View Client Details quick action. Turning this on for the first time shows a notice that automatic retries are a chargeable feature.

In the BACS tab's Action Log, Bank References are now clickable - selecting one takes you straight to the associated contract record, so you no longer need to search for it manually.

The Summary Report on the Future Payments Due report now generates in the background rather than calculating live. Select Refresh to generate a summary for your current filters; you'll see a status while it's generating, and a badge showing the record count and generation time once it's ready.

The update will be applied to everyone on our SaaS platform on 20/08/2026