You will be able to add or amend the contract's existing schedule but depending on which schedule you are wanting to frequency switch to, will depend on the information required for the frequency switch (Weekly, Monthly, End on Exact Date Monthly, Fixed Monthly, Annually, Default Schedule, Monthly).
Change the frequency of a Direct Debit
Click the Direct Debits tab on the left hand side.
Scroll down to the Quick Actions panel.
From the Quick Actions panel, select Manage Schedule.
Click Choose a customer and search by name, email address or reference.
Click Choose a contract and select the active contract you want to amend.
Under Choose an Action, select Edit Schedule.
Select the date that the change should take effect.
đNote: A message will appear to remind you that payments are submitted to the bank several days before they are taken from the payerâs account. If a payment is due before the contract start date, the existing amount will be collected.
Click Next Step.
Select the correct frequency from the Payment Schedule dropdown.
Enter the collection details; including payment day and amount to be collected.
Select correct termination type under Terminating payments.
Click Add Schedule Version once all details are completed.
Future schedule versions
After completing step 6 and selecting Edit Schedule, you may be taken to a screen displaying future schedule versions. This gives an overview of the changes due to take effect, including the start date, payment day, payment frequency and amounts. It also shows any variations such as different first or last payments, extra initial amounts or specific termination settings, so you can understand how the payment schedule will change.
If any adjustments are needed, the following options are available:
Click Edit to modify an existing future version
Click Delete to remove a future version
Click Add New Schedule Version to create another schedule change
You can view active and upcoming schedules in Access PaySuite to avoid any potential clashes or overlaps.