If the first payment on a fixed or rolling contract has already been collected, you can update the Direct Debit collection for all future payments.
Change the payment date of a contract
Click the Direct Debits tab on the left hand side.
Scroll down to the Quick Actions panel.
From the Quick Actions panel, select Manage Schedule.
Click Choose a customer and search by name, email address or reference.
Click Choose a contract and select the active contract you want to amend.
Under Choose an Action, select Edit Schedule.
Select the date that the change should take effect.
šNote: A message will appear to remind you that payments are submitted to the bank several days before they are taken from the payerās account. If a payment is due before the contract start date, the existing amount will be collected.
Click Next Step.
Select the Payment Schedule you want to use, such as Monthly Rolling.
Click the dropdown box under Payment Day.
Select the new collection date from the available options on your account.
Complete the remaining fields including amount and termination type.
Click Add Schedule Version once all details are completed.
A confirmation message will appear once the schedule version is added.
Future schedule versions
After completing step 6 and selecting Edit Schedule, you may be taken to a screen displaying future schedule versions. This gives an overview of the changes due to take effect, including the start date, payment day, payment frequency and amounts. It also shows any variations, such as different first or last payments, extra initial amounts or specific termination settings, so you can understand how the payment schedule will change.
If any adjustments are needed, the following options are available:
Click Edit to modify an existing future version
Click Delete to remove a future version
Click Add New Schedule Version to create another schedule change
šNote: If you change the payment date after the payment submission deadline for an upcoming payment, the payment is still collected. Use our Date Calculator to check the payment submission deadlines.
šNote: If the first payment has not yet been collected, you are unable to change the payment date. You may wish to update the start date of the contract or use a skip payment patch.
šNote: If the contract is an annual contract, you may need to update the payment date using a file upload to ensure the payment collects in the correct year. This requires creating a custom template with the Template Type set to Update Contracts, including the Direct Debit Reference Identifier, Payment Day in Month and Payment Month in Year fields.