It may become necessary to permanently change the collection amount on a fixed or rolling contract. Making this update ensures the payment schedule stays correct and that all future collections match the current agreement.
šNote: If you change the payment amount after the Payment Submission deadline for an upcoming payment, then the old amount will be collected for that payment.
šNote: Changing the amount won't change the initial payment amount if this differs to the regular payment amount.
Change the payment amount permanently
Click the Direct Debits tab on the left hand side.
Scroll down to the Quick Actions panel.
From the Quick Actions panel, select Manage Schedule.
Click Choose a customer and search by name, email address or reference.
Click Choose a contract and select the active contract you want to amend.
Under Choose an Action, select Edit Schedule.
Select the date that the change should take effect.
šNote: A message will appear to remind you that payments are submitted to the bank several days before they are taken from the payerās account. If a payment is due before the contract start date, the existing amount will be collected.
Click Next Step.
Select the Payment Schedule you want to use, such as Monthly Rolling.
Enter the collection details and update the amount in the Regular amount field.
Select correct termination type under Terminating payments.
Click Add Schedule Version once all details are completed.
A confirmation message will appear once the schedule version is added.
Future schedule versions
After completing step 6 and selecting Edit Schedule, you may be taken to a screen displaying future schedule versions. This gives an overview of the changes due to take effect, including the start date, payment day, payment frequency and amounts. It also shows any variations, such as different first or last payments, extra initial amounts or specific termination settings, so you can understand how the payment schedule will change.
If any adjustments are needed, the following options are available:
Click Edit to modify an existing future version
Click Delete to remove a future version
Click Add New Schedule Version to create another schedule change
The summary screen may temporarily show the previous amounts after a schedule update, as it reflects the old version until the new one becomes active. The Schedule Versions section will show the correct updated details for future payments.
The first amount can be updated via uploading payment files.
If you have numerous customer price changes you can upload a bulk price change.