It’s possible to change the email address, or add multiple email addresses, to which your correspondence and Bacs reports are sent.
📌Note: You can provide more than one email address for Bacs report messages.
Update your email address
To change your correspondence or Bacs report email address, or to add new recipients, authorisation is required from a named account contact or an admin user within your organisation. Please reach out to our support team and request to speak to an agent, providing the new email address(es) you would like to use.
Once the update has been completed, we will confirm the change and all future correspondence and Bacs report emails will be sent to the requested addresses.
📌Note: If your account uses Access PaySuite to send advance notice and amendment communications, please confirm which primary correspondence email address should be included as your customer-facing contact information.
Bacs report emails not received
If you are set up to receive Bacs report emails but have not been receiving them:
Check your Junk/Spam folders
Speak to your IT team to ensure emails are not being blocked by your firewall or mail filters
If the emails are not being quarantined, please reach out to our support team and request to speak to an agent.