Account, Security and Administration
Manage users, settings, billing and compliance.
By Ollie and 2 others3 authors23 articles
Access Evo
Control user sign‑in and permissions.
- Log into Access PaySuite via Access EvoLog in to Access PaySuite
- Add and manage users in Access EvoAdd a user to Access PaySuite and manage their roles using Access Evo.
- Change the Access Evo login email addressUpdating the login email through Access Evo.
- Reset Access Evo passwordReset your Access Evo password if you’re unable to access your account.
- Manage multiple organisationsSwitch between organisations in Access PaySuite to view relevant data.
Account Setup and Details
Configure organisation information.
- Set up an online sign up pageConfiguring an online sign up page.
- Obtain your live API detailsRequest your live API details including your Client Code and API Key.
- View your terms and conditionsView your terms and conditions online.
- Close your accountTerminate your account with Access PaySuite.
- Update the contact person for your accountUpdate the contact person for your account.
- Update correspondence and Bacs report email addressesAmend the email address used for correspondence and Bacs report notifications, or add additional recipients.
- Update the trading name or addressChange the trading name or address for your organisation or company to keep your records accurate and up to date.
- Service User Number (SUN)Locate and understand your Service User Number (SUN).
- Enable Welsh language supportEnable Welsh language support for your Access PaySuite account to provide customer communications and reporting in English or Welsh.
Billing, Invoicing and Limits
Manage billing, limits and payouts.
- Increase my collection limitIncrease your maximum collection limit and increase the maximum debit amount per customer.
- Bonds and ReservesWhat to do if you have questions about your reserve or bond.
- Update bank details for invoicing and disbursalsUpdate your bank account details for invoicing and disbursal payments.
- View and understand your invoicesReview your past and current invoices in Access PaySuite.
- Change the email address to which invoices are sentReceiving the invoice at a different email address.
Compliance and Data Protection
Meet regulatory and data requirements.
- Direct Debit mandatesAddressing commonly raised mandate enquiries.
- Know Your CustomerKnow Your customer (KYC) is a key compliance process used to verify the identity of customers and assess potential risks.
- Access your General Data Protection Regulation (GDPR) portalLogging into the GDPR portal.
- Direct Debit RulesKey Direct Debit requirements, including mandates, dormancy rules and UK‑only bank accounts.