An ADDACS report shows any Direct Debit Instructions (DDIs) that have been cancelled or changed by your customers or by their bank.
📌Note: If your customer uses the Current Account Switch Service, this will appear under ADDACS reason code 3. These updates are processed automatically, so no action is required.
📌Note: If a customer cancels a Direct Debit by mistake and it has already been archived, it cannot be reinstated. A new contract will need to be set up.
View and download an ADDACS report
Click the Direct Debits tab on the left hand side.
Select the Bacs tab.
Click the Action Log tab, then use the Filters panel to select your report criteria:
Bank Reference: Enter this to view a specific contract.
Date Range: Select a From and To date to filter results for a specific period.
Bacs Report Type: Select ADDACS.
Reason Code: Leave blank to view all codes, or enter a specific Bacs code to filter results.
Select Apply to generate the report and review the filtered results displayed.
Click Download CSV to export the report for further review.
ADDACS reason codes and consequences
Code | Reason | Circumstances | Consequences |
0 | Instruction cancelled - refer to payer | Paying bank has cancelled instruction. | Contract is cancelled - new DDI must be obtained before Direct Debit can be restarted. |
1 | Instruction cancelled by payer | Customer has instructed paying bank to cancel DDI. | Contract is cancelled - new DDI must be obtained before Direct Debit can be restarted. |
2 | Payer deceased | Payer is deceased. | Contract is cancelled. |
3 | Account transferred to a new bank | Customer has changed bank. | Contract remains active updated with the new account details. |
B | Account closed | Customer has closed their account for an unknown reason. | Contract is cancelled - new DDI must be obtained before Direct Debit can be restarted. |
C | Account transferred to different branch of bank | Customer has transferred bank. | Contract remains active updated with the new account details. |
D | Advance notice disputed | Customer disputes time, amount or frequency of advance notice. | Contract is cancelled - new DDI must be obtained before Direct Debit can be restarted. |
E | Instruction amended | Customer has made an amendment to their bank details. | Contract remains active updated with the new account details. |
R | Instruction re-instated | Paying bank may reinstate a cancelled DDI up to two months from cancellation. | Contract will be reinstated and continue with rolling payments - it will not collect any missed payments. |
📌Note: If you have a query about any of these reason codes, please reach out to our support team and request to speak to an agent.
Restart a Direct Debit cancelled by ADDACS
To restart a Direct Debit cancelled by ADDACS, please follow the steps outlined in Restart a cancelled contract.
Cancel and archive contracts option
This feature ensures that any cancellation Bacs messages received are automatically processed, and the relevant contracts are cancelled and archived within Access PaySuite. If you would like this feature enabled, please reach out to our support team and request to speak to an agent.