Date changes can be added to the system for customers on rolling or fixed contracts through the use of a CSV or XLSX file.
📌Note: These date changes take affect immediately.
📌Note: We recommend running a future payments due report after making changes to ensure dates are correct.
Create a bespoke template for date changes
Click on the Direct Debits tab on the left hand side.
Click the File Upload tab.
Click Manage Templates.
Select Create New Template.
Add a name for your template on the Template Name field.
On Action type drop-down menu select Update Existing.
On Template type, select Update Contracts.
Untick does your file have a header if you don't wish the first row of your file to include headers.
By using the arrows move Direct Debit Reference Identifier and Payment day in month for monthly or Payment month in year for annual across from the Available Columns to Selected Columns.
Click Save Template.
Your template then appears in the Template Library, alongside our shared system templates. Click the Download button to obtain a CSV or XLSX file for completion.
Upload the file
Click the Direct Debits tab on the left hand side.
Click the File Upload tab.
From the template list, select your custom template.
Click the Download icon and fill in the spreadsheet with your customers details.
Save the file in CSV or XLSX format.
Select the checkbox next to the template you want to use.
Click Upload with Selected to upload your completed file.
Select Click to upload or drag and drop to upload your saved file.
Click Upload File.
Once the file validates successfully, click Submit this file.
If any validation errors occur while uploading your file, you’ll need to correct the errors before continuing.