Once a payment has been paid, the status can be changed to Unpaid or Indemnity Claimed.
To update the status:
Click the Direct Debits tab on the left hand side.
Select the customer from the Customers/Contracts table.
Click on the Payments tab.
From the table, choose the payment that requires the change.
Click on the 2-way arrow to change the status.
From the drop down list, either select Unpaid or Indemnity Claimed.
Leave a comment in the Comment box.
Click on Save.