The AWACS report notifies you of any changes to a beneficiary’s bank details, including updates to account numbers or sort codes. This enables you to revise your records before submitting the next payment. The report is typically available on the payment date or within two working days afterward, giving you sufficient time to make any necessary updates for future transactions.
View and download an AWACS report
Click the Direct Debits tab on the left hand side.
Select the Bacs tab.
Click the Action Log tab, then use the Filters panel to select your report criteria:
Bank Reference: Enter this to view a specific contract.
Date Range: Select a From and To date to filter results for a specific period.
Bacs Report Type: Select AWACS.
Reason Code: Leave blank to view all codes, or enter a specific Bacs code to filter results.
Select Apply to generate the report and review the filtered results displayed.
Click Download CSV to export the report for further review.
AWACS reason codes and consequences
Code | Reason | Circumstances | Information |
0 | Invalid details | Correct account details supplied to the Service User. | Service User must apply changes. |
3 | Account transferred | New account details supplied to the Service User. | Service User must apply changes. |
📌Note: If you have a query about any of these reason codes, please reach out to our support team and request to speak to an agent.