AUDDIS is a Bacs service that allows organisations to set up new Direct Debit Instructions (DDIs) electronically with the payer’s Payment Service Provider (PSP). If a DDI is invalid, it will be returned to the service user through the bank via the AUDDIS returns process.
📌Note: If a payer cancels a Direct Debit and it becomes archived, it cannot be reinstated. A new contract must be created instead.
View and download an AUDDIS report
Click the Direct Debits tab on the left hand side.
Select the Bacs tab.
Click the Action Log tab, then use the Filters panel to select your report criteria:
Bank Reference: Enter this to view a specific contract.
Date Range: Select a From and To date to filter results for a specific period.
Bacs Report Type: Select AUDDIS.
Reason Code: Leave blank to view all codes, or enter a specific Bacs code to filter results.
Select Apply to generate the report and review the filtered results displayed.
Click Download CSV to export the report for further review.
AUDDIS reason codes and consequences
Code | Reason | Circumstances | Consequences |
1 | Instruction cancelled by payer | Customer has instructed paying bank to cancel DDI. | Contract is cancelled. |
2 | Payer deceased | Payer is deceased. | Contract is cancelled. |
3 | Account transferred | Account transferred to another bank. | Contract is cancelled. |
5 | No account | Account number is not recognised by paying bank. | Contract is cancelled. |
6 | No instruction | Does not exist on paying bank's database. | Contract is cancelled. |
B | Account closed | Customer has closed their account for an unknown reason. | Contract is cancelled. |
C | Account transferred to a different branch of the bank | New account details supplied to service user by paying bank. | Contract remains active updated with the new account details. |
F | Invalid account type | Paying bank does not allow DDIs on this type of account. | Contract is cancelled. |
G | Bank will not accept DDIs on account | Paying bank does not allow DDIs on this account. | Contract is cancelled. |
H | Instruction has expired | DDI is showing as expired on bank database. | Contract is cancelled. |
I | Payer reference is not unique | Paying bank has matched the DDI to an existing DDI with a similar reference. | Contract is cancelled. |
K | Instruction cancelled by paying bank | Paying bank has cancelled the DDI. | Contract is cancelled. |
L | Incorrect payer's account details | Invalid account details or account type. | Contract is cancelled. |
N | Transaction disallowed at payer's branch | This code will be returned where paying bank's have expressly disallowed the set up of DDIs at the branch. | Contract is cancelled. |
📌Note: If you have a query about any of these reason codes, please reach out to our support team and request to speak to an agent.
Restart a Direct Debit cancelled by AUDDIS
To restart a Direct Debit cancelled by AUDDIS, please follow the steps outlined in Restart a cancelled contract.
Cancel and archive contracts option
This feature ensures that any cancellation Bacs messages received are automatically processed, and the relevant contracts are cancelled and archived within Access PaySuite. If you would like this feature enabled, please reach out to our support team and request to speak to an agent.