Cancelling a payment schedule stops any future payments from being automatically generated for a contract. Once cancelled, no further scheduled payments will be created.
Cancel a schedule immediately
Click the Direct Debits tab on the left hand side.
Scroll down to the Quick Actions panel.
From the Quick Actions panel, select Manage Schedule.
Click Choose a customer and search by name, email address, or reference.
Click Choose a contract and select the active contract.
Under Choose an Action, select Cancel Schedule.
Select Cancel immediately.
Select a Reason for Cancellation (this is optional).
Click Cancel Schedule.
A confirmation message appears to show that the schedule has been cancelled.
Cancel a schedule on a specific date
Click the Direct Debits tab on the left hand side.
Scroll down to the Quick Actions panel.
From the Quick Actions panel, select Manage Schedule.
Click Choose a customer and search by name, email address, or reference.
Click Choose a contract and select the active contract.
Under Choose an Action, select Cancel Schedule.
Select Cancel on a specific date.
Enter a future date Cancellation Date.
Select a Reason for Cancellation (this is optional).
Click Cancel Schedule.
A confirmation message appears to show that the payments will stop from this date.