Cancelling a payment schedule stops any future payments from being automatically generated for a contract. Once cancelled, no further scheduled payments will be created.
Cancel a schedule immediately
Click the Direct Debits tab on the left hand side.
Scroll down to the Quick Actions panel.
From the Quick Actions panel, select Manage Schedule.
Under Find customer or contract, search by name, email address, or reference.
Select the relevant customer or contract from the results list.
If you select a customer, click Choose a contract and select the correct contract.
Under Choose an Action, select Cancel Schedule.
Select Cancel immediately and, optionally, select a Reason for Cancellation.
Click Cancel Schedule.
A confirmation message appears to show that the schedule has been cancelled.
Cancel a schedule on a specific date
Click the Direct Debits tab on the left hand side.
Scroll down to the Quick Actions panel.
From the Quick Actions panel, select Manage Schedule.
Under Find customer or contract, search by name, email address, or reference.
Select the relevant customer or contract from the results list.
If you select a customer, click Choose a contract and select the correct contract.
Under Choose an Action, select Cancel Schedule.
Select Cancel on a specific date and enter a future Cancellation Date.
Select an optional Reason for Cancellation and click Cancel Schedule.
A confirmation message appears to show that the payments will stop from this date.