Restart a schedule to reinstate a previously cancelled payment plan and resume collections without creating a new agreement. This action reactivates the existing schedule, allowing payments to continue from the next applicable collection date.
Once restarted, payments will be collected automatically in line with the original terms and frequency. Ensure the customer has confirmed they are ready to resume payments before restarting the schedule.
Restart a schedule
Click the Direct Debits tab on the left hand side.
Scroll down to the Quick Actions panel.
From the Quick Actions panel, select Manage Schedule.
Under Find customer or contract, search by name, email address, or reference.
Select the relevant customer or contract from the results list.
If you select a customer, click Choose a contract and select the correct contract.
Under Choose an Action, select Restart Schedule.
đNote: Reactivating this schedule will restart payment collections. Please note that it may take a short time for the schedule to become fully active while bank processing is completed. Ensure you have the account holderâs permission before proceeding.
Add a comment regarding the restart, if required, and click Restart Schedule.
A confirmation message will appear to let you know the restart has been submitted to the bank and the schedule will become active once confirmation is received.