These occur when Direct Debit references are missing, duplicated, incorrectly formatted or do not meet length requirements, particularly in cases where contracts require a custom reference or when a reference has already been used elsewhere.
Customer upload fix: Custom Direct Debit reference required
Error message - This contract requires a custom Direct Debit reference to be added.
This error indicates that your account is configured to use your own custom Direct Debit references for new customers, rather than the system-generated ones. However, none have been provided in the spreadsheet.
You’ll need to enter the required Direct Debit references in column AH under the heading Contract.CustomDirectDebitRef.
📌Note: If you previously used Rapidata, you may know this field as the URN.
If you believe this setting has been applied by mistake and you shouldn’t need to provide your own Direct Debit references, please reach out to our support team and request to speak to an agent.
Customer upload fix: Custom Direct Debit reference already in use
Error message - The provided customDirectDebitRef already belongs to an existing contract.
This error occurs if the custom Direct Debit reference (bank reference) input in Column AH belongs to an existing Direct Debit contract. As per Bacs rules, these need to be unique.