File Uploads and Custom Templates
Upload files, manage templates and handle bulk amendments.
By Ollie and 4 others5 authors34 articles
Payment Files and Management
Submit and track payment files.
- Upload payment filesUpload payment data into the system by completing the CSV or Excel template and submitting it through the Bulk Payment Upload process.
- Correct validation errorsA failed file upload is clearly flagged and the system provides straightforward guidance to help you correct the validation errors so the file can be successfully resubmitted.
- View a payment file uploadConfirm your ad hoc payment file was successfully submitted by checking its status in the Recent Uploads list.
- Working days and cut-off dates for paymentsWorking day requirements for new customer payment collection, payment file upload deadlines and date calculator usage instructions.
- Duplicate payments collectedPotential reasons for duplicate payments being collected from a customer.
- Missed payment file submission deadlineMissing your payment submission deadline prevents your collection from being processed on the scheduled date.
- Upload payment files before the deadlineUploading payment files ahead of the payment submission deadline to ensure they are processed on time.
Custom Templates
Build and mainta\in upload formats.
- Manage a Custom TemplateTemplate management centre for viewing audit history, copying, downloading, hiding and deleting custom templates.
- Edit a Custom TemplateUse the template configuration to edit a custom template.
- Create a new Custom TemplateUse the template designer to create a custom template.
- Custom Template Types for New UploadsList of available Custom Template types and their required fields.
- Custom Template Types for Existing UploadsList of available Custom Template types and their required fields.
- Create English or Welsh file upload templatesAdd a Language Preference field to a custom file upload template.
Customer Bulk Upload
Upload customers and schedules in bulk.
- Upload customers on a rolling scheduleUploading new customers on a rolling schedule, allows you to set up ongoing Direct Debit collections by importing customer details in bulk.
- Upload customers on an end on exact date scheduleUploading customers on an end on exact date schedule, allows you to set up Direct Debit collections that run for a fixed number of payments and then stop automatically.
- Upload customers on a number of debits scheduleUploading customers on a number of debits schedule, allows you to set up Direct Debit collections that end after a set number of payments.
- Upload customers on an ad hoc scheduleUploading customers on an ad hoc schedule, allow you to manually import customer details in bulk for one‑off Direct Debit collections.
- Upload customers on an all fields templateUploading customers using an all fields template, allows you to import new customers who need to be set up on different schedules.
- Types of schedulesDifferent types of schedules can be used to choose how Direct Debit payments are set up and collected.
- Upload customers on a custom templateUse a custom template to prepare, upload, and submit new customer data.
- Upload new customers in Access PaySuiteUpload customer records using system templates or custom file formats.
Bulk Amendments
Apply changes across multiple records.
- Amend customer references in bulkAmend customer references in bulk via the File Upload tab.
- Change the payment date of contracts in bulkUpload payment date changes in bulk via the File Upload tab.
- Amend the start date of Direct Debit contracts in bulkUpdate the start dates of Direct Debit contracts in bulk.
- Bulk Cancel and ArchiveCancel and archive multiple Direct Debit contracts using the Bulk Cancel and Archive template.
- Amend or delete ad hoc payments in bulkAmend or delete pending ad hoc payments in bulk using the File Upload tab, allowing you to quickly update or remove multiple payments at once.
Upload Fixes
Resolve file validation issues.
- Customer file upload fixesCommon issues you may encounter when uploading a customer file.
- Field length and format validation fixesCovers fixes for upload issues caused by incorrect field lengths or invalid numeric and alphanumeric formatting.
- Invalid data type fixesResolve upload failures caused by values that cannot be recognised as valid Boolean, date, time or expected data types.
- Name and character set validation fixesFix name and company field problems caused by unsupported characters or incorrect use of uppercase and lowercase letters.
- Date rule and schedule fixesResolve upload problems related to date rules, lead times and invalid or missing schedule names.
- Direct Debit reference fixesFix Direct Debit reference validation issues during upload.
- Contract status fixesResolve upload validation issues resulting from contracts that are inactive or not yet fully created.
- System and platform upload fixesFix upload issues caused by system or backend processing errors.