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Direct Debit Cancellations and Rejections Report

Download a report of cancelled and rejected Direct Debits with customer contact details and Bacs status.

Written by Jasmine

This report provides a list of contracts which have been cancelled via Bacs reports and all payments that have been marked as unpaid via Bacs report and can be filtered by date and customer.

To create a Cancellations and Rejections report, you will be able to filter via:

  • BACS Date Range

  • Bank Reference

  • Additional Reference

  • Customer Reference

The following columns will be available to customise your report:

  • Bank Ref

  • Customer Ref

  • Additional Ref

  • Customer Name

  • BACS Date

  • Type

  • Reason Code

  • Reason Description

  • Amount

To create a Direct Debit Cancellations and Rejections report:

  1. Click on the Reports & Analytics tab on the left hand side.

  2. Within the Standards Reports section, select View Reports.

  3. Under the Create A report panel, choose DD Cancellations and Rejections and select Configure Report.

  4. Under the Filters section, click on the drop-down arrow to select the filters.

  5. Click on Apply Filters.

  6. Under the Column section, click on the drop-down arrow to select the columns required for the report.

  7. Within the Live Preview panel, click on the drop-down menu to select the format.

  8. Click on Download.

📌Note: Under the Filters section, click on Clear to start your search again.

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