An ADDACS message may be ignored by the system if the details it contains do not match the information currently held in Access PaySuite.
This typically occurs if a payer’s bank details have been manually updated in Access PaySuite and an ADDACS message is later received for the previous details. In most cases, no action is required, provided you are confident that the payer’s details in the system are correct.
For further information, please refer to our guide on ADDACS reason codes.