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Custom Cancellation Codes

Create organisation-specific cancellation types for your own business requirements.

Written by Vanessa Varan

Custom Cancellation Codes allow you to create cancellation types that sit alongside the standard Bacs System Codes. These can then be linked to email and letter templates, helping you provide clear and consistent communications for your customers.

Create a Custom Cancellation Code

  1. Click the Direct Debits tab on the left-hand side.

  2. Select the Cancellation Templates tab.

  3. Scroll down to the Custom Codes section and click Create Cancellation Code.

  4. Enter a Cancellation Code of up to 4 characters.

  5. Enter a Cancellation Reason of up to 50 characters.

  6. Select Save or Save and configure template.

Selecting Save and configure template will open the template configuration page, where you can create the associated email and letter communications for the new cancellation type.

📌Note: Templates configured against Custom Codes work in the same way as templates configured against Bacs System Codes.

Edit or Delete a Custom Code

Existing Custom Codes can be managed from the Custom Codes section of the Cancellation Templates page.

  • Select the pencil icon to edit a cancellation code or reason.

  • Select the bin icon to delete a cancellation code that is no longer required.

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