Payments & collections
Manage, represent and track customer payments and collections.
By Ollie and 3 others4 authors8 articles
- View a customer’s payment historyLocate a customer’s record and view their past and upcoming Direct Debit payments.
- Update a payment statusChange a payment status
- Amend or delete a pending ad hoc paymentAmending or deleting an ad hoc payment lets you correct its details or remove it entirely while the payment is still in a Pending status.
- Unable to amend or delete a pending ad hoc paymentA pending ad hoc payment that can no longer be amended or deleted.
- Represent a failed Direct DebitRepresenting unpaid Direct Debit payments allows you to retry failed collections without creating a new payment request.
- Edit or delete a pending represent paymentUpdate the collection date or delete a represent payment before it is submitted to Bacs.
- Payment marked as Paid before collectionLearn why a Direct Debit payment can show as Paid before the collection date and what this status means.
- View a payment file uploadConfirm your ad hoc payment file was successfully submitted by checking its status in the Recent Uploads list.