During the set-up of your account, you would have been informed of the minimum number of working days required between adding a customer and collecting the first payment.
If you're unsure, we recommend checking your Service User Number (SUN). If you have an independent SUN, the notice period will have been agreed between you and the sponsoring bank and the Service Desk must be informed of this agreement. If you're a facilities-managed customer and are unsure of your arrangement, please reach out to our support team and request to speak to an agent.
Payment cut-off times
When adding payments for existing customers with an active Direct Debit, you must ensure there are enough working days before the collection date. If payments are added on the deadline date, they must be submitted and confirmed by 12:00pm.
We strongly recommend that customers are created and payments uploaded one to two working days in advance of the cut-off times. Submitting at the deadline leaves no contingency to resolve issues and may result in missed payments.
If a collection date falls on a weekend or bank holiday, it will automatically default to the next working day.
Date checks
Use the date calculator to confirm your submission deadline date and avoid missed payments. Before using it, have the following to hand:
Your collection date – the date payments are due to be collected from your customers' bank accounts.
Your notice periods – found in View Client Details under Bacs & Payment Dates:
Bacs Days for First Payment = New Direct Debit setup notice period
Payment Due Job Look Forward Days = Payment requests notice period
Once entered, the calculator will display your exact submission deadline date and time.
📌Note: If you are reactivating a customer or have updated their bank account details, the same notice period as a new Direct Debit setup applies before a payment can be collected.