Disbursal payments are made in line with the terms of your Trading Agreement with Access PaySuite. Funds are credited to your bank account by close of business on the disbursal day and are issued via Faster Payment, unless otherwise agreed.
đNote: If this is your first disbursal after collecting through Access PaySuite, the payment may be reviewed by the Payment Processing team before release. For any queries or firstâtime disbursal guidance, please reach out to our support team and request to speak to an agent.
Disbursal timing
Facilities Managed (FM) customers on the standard threeâworkingâday disbursal receive cleared funds three working days after the collection date.
đNote: Where you own your Service User Number (SUN), all attempted Direct Debit collections credit your account on the collection day. Any ARUDDs (unpaid Direct Debit payments) received after this point are automatically deducted from your account.
The typical timeline for a standard threeâworkingâday disbursal is outlined below:
Day 1 | Day 2 | Day 3 | Day 4 |
Collection | * | * | Faster Payment, Funds received |
Any potential ARUDDs are available to download on Days 2 and 3.
Bank holidays and payment dates
When adding a new customer for their first payment, you should use the date calculator to confirm cutâoff times based on the minimum working days in your agreement. If a scheduled collection date falls on a bank holiday, it will move to the next working day.
Once the collection has been taken, funds are paid into your business bank account. For FM customers, the disbursal payment is made on the third working day after the collection date. If that disbursal date also falls on a bank holiday, payment will move to the next working day.
For example:
A collection due on Monday 7 April falls on a bank holiday and moves to Tuesday 8 April
With a Tuesday 8 April collection, funds would normally be paid on Friday 11 April
If Friday 11 April is a bank holiday, payment moves to the next working day
đNote: Bank holidays can affect both collection and disbursal dates and should be considered when planning payments and cash flow.
Fixed disbursal dates and reports
FM customers who receive funds on specific dates each month will continue to be paid on the dates agreed during onboarding.
Payment amounts and supporting details can be viewed by downloading the Disbursal Report, which provides the disbursed value along with related information.