Your guide to success
Resources to help you realise greater value from Access PaySuite.
By Ollie and 1 other2 authors13 articles
Understanding Direct Debits
Learn the rules, mandates and key concepts behind Direct Debit.
- Direct Debit RulesKey Direct Debit requirements, including mandates, dormancy rules and UK‑only bank accounts.
- Direct Debit mandatesAddressing commonly raised mandate enquiries.
- Know Your CustomerKnow Your customer (KYC) is a key compliance process used to verify the identity of customers and assess potential risks.
- Direct Debit status definitionsThe meaning of the Pending to Activate and Pending to Cancel statuses within Access PaySuite and what triggers these changes.
- Send advance notices to customersEnsure customers stay informed with smooth, automatic delivery of their Advance Notice Letters (ANLs).
- Name on your customer's bank statementsConfirming the name which appears on your customer's bank statement when a Direct Debit is collected.
Managing your account
Stay on top of payment dates, invoices and account processes.
- Working days and cut-off dates for paymentsWorking day requirements for new customer payment collection, payment file upload deadlines and date calculator usage instructions.
- Disbursal payment datesDisbursal timing, bank holiday considerations affecting collection and payment dates and agreed fixed disbursal schedules.
- Update bank details for invoicing and disbursalsUpdate your bank account details for invoicing and disbursal payments.
- View and understand your invoicesReview your past and current invoices in Access PaySuite.
- Direct Debit bulk changeAn outline of the bulk change process for Direct Debits.
- Notify Access PaySuite about a bulk changeA quick guide to what you need to do if you're planning to complete a bulk change and move your Direct Debit process away from Access PaySuite.
- Complete the supplier questionnaireSupplier questionnaires for ISO compliance.