Access PaySuite can automatically issue Advance Notification Letters (ANLs) when a customer’s Direct Debit is set up or amended.
If an email address is available, the ANL is sent immediately by email.
If only a postal address is provided, a letter is sent instead.
These communications ensure customers are notified of upcoming payments in line with Direct Debit regulations.
📌Note: New payer and ad hoc notifications are sent immediately. Amendment notifications are sent according to the delay settings configured in Access PaySuite. If you’re unsure of your current delay settings, please reach out to our support team and request to speak to an agent.
📌Note: Welsh language support is available. When enabled, ANLs are issued in both English and Welsh for customers whose language preference is set to Welsh, helping to ensure communications remain consistent with bilingual requirements.
To enable ANL communications on your account, please reach out to our support team and request to speak to an agent.