Access PaySuite now supports the Welsh language, making it easier for organisations operating in bilingual regions to remain accessible. Welsh language support enables customer communications and key areas of the platform to be managed in both English and Welsh, helping organisations provide a consistent customer experience while supporting their language and compliance requirements.
Once enabled, you can select a customer's preferred language when creating or managing customer records within Access PaySuite. This preference is used across customer communications, including Advanced Notice Letters (ANLs), helping to deliver a consistent end-to-end customer journey and support Welsh language accessibility standards.
Welsh language support is available across:
Customer creation and management
File upload templates
Advanced Notice Letters (ANLs)
Cancellation communications
Customer reporting and filtering
đNote: To enable Welsh language support for your account, please reach out to our support team and request to speak to an agent. A member of the team will apply the setting to your Access PaySuite account.