When using the Payments product within Access PaySuite, Welsh language settings are automatically applied to eDD. No additional setup is required, ensuring a consistent experience across platforms.
To enable dual-language functionality on your eDD sites, the Welsh Language Support option must be activated. This feature allows customers to choose their preferred language during the sign-up process. The feature is only available for Access PaySuite-managed providers and is not available for external providers.
đNote: If you would like this option enabled, please reach out to our support team and request to speak to an agent. A member of the team will apply this setting to your account.
Language options on the eDD setup page
When Welsh Language Support is enabled, customers can choose their preferred language during the Direct Debit setup process. This helps improve accessibility and provides a clear and user-friendly experience.
A Language selector appears at the top of the page, allowing customers to switch between English and Welsh.
Selecting Welsh activates a dual-language display, showing key information in both English and Welsh.
Confirmation pages and print views reflect the selected language for consistency.
The customer's selected language preference is applied to future communications where Welsh language support is available.
This functionality helps customers complete their Direct Debit setup confidently in their preferred language.