eDD
Set up and manage your online Direct Debit sign-up pages.
By Gemma and 1 other2 authors28 articles
Getting started
Set up and begin using your eDD online signup pages.
- Set up a new eDD pageCreate your new eDD page.
- Receive new Direct Debit signup notificationsReceive notification of new Direct Debit signups from your eDD site.
- Find the eDD site URLLocate the eDD site URL.
- Log in to Payments through Access EvoLog in to eDD and Payments to view your sign-up pages.
- eDD FAQsFAQs about eDD.
- Use the eDD iframe on your websiteEmbed the eDD sign-up form directly into your website, allowing customers to register without leaving your site.
Page setup & customisation
Design and customise the look and content of your eDD pages.
- Edit your eDD siteCustomise your eDD site.
- Style an eDD pageCustomise and style an eDD page.
- Update the background on your eDD siteAmend or customise the background image in eDD.
- Add or edit a logo on your eDD siteGive your eDD site a fresh, professional look with an updated logo.
- Adjust text elements on an eDD pageCustomise text on an eDD page.
- Adjust side elements on an eDD siteAdjust the side containers of your eDD site by adding elements and updating the layout.
- Add and edit questions on an eDD pageAdd and edit custom questions on your eDD page.
- Set a minimum amount on your eDD pagesSet a minimum amount on eDD for new Direct Debit payments.
Configuration & data management
Manage settings, data, notifications, and advanced eDD functionality.
- Download Direct Debit dataView new donors and export data from your online eDD mandates.
- Configure Direct Debit confirmation emailsAutomatically notify customers when their Direct Debit instruction has been submitted through your eDD site.
- Set default settings for confirmation and notification emails in eDDConfigure company level default settings for Direct Debit confirmation emails from eDD.
- Preserve eDD file formatsPreserve sort codes in an eDD export.
- Use query string parameters with eDDQuery string parameters in eDD and correct formatting.
- Welsh language support in eDDProvide customers with English and Welsh language options during the Direct Debit sign-up process.
Site management & troubleshooting
Maintain your eDD site and keep it running smoothly.
- eDD fixesCommon issues you may encounter when using eDD.
- Use Google Analytics on an eDD pageLearn how to connect Google Analytics to your eDD page to track visitor activity and gain performance insights.
- Change schedules on an eDD pageUpdate your eDD page to use either an ad hoc or rolling schedule.
- Amend the site path of an eDD pageAmend the site path or URL for an eDD page if the page has moved or the current URL needs updating.
- Two versions of an eDD siteTwo versions of an eDD site in Payments.
- eDD page redirectionRedirect users from an existing eDD page to a new page.
- eDD preview link shows blank screenThe eDD preview or published link shows a blank screen.
- eDD WebhookseDD now supports enhanced webhook functionality.